To become a concierge security guard anywhere in Ontario you will need to first obtain your security guard licence. This includes completing the 40 hour security course and the required First Aid and CPR. Concierge are positioned at the front desk in the lobby of condominium buildings. They may work days, afternoons or overnights. Read on if you are interested in working as concierge at a condo.
What are your duties as Concierge?
You are mainly responsible for access control. This means ensuring only tenants, visitors and contractors that are authorized access the building. This may mean calling tenants to confirm visitors and informing the superintendent of any contractors on site. Concierge also accept parcels and packages from couriers and notify tenants of food deliveries to their unit. They may also issue parking passes, book the party room and assist in setting up the service elevator for move-ins and outs. On top of concierge duties, they perform security roles such as monitoring CCTV cameras, deal with trespassers and respond to fire alarms and elevator entrapments.
What skills do you need to work as Concierge?
You will definitely need customer service skills and multi-tasking abilities. At any one moment, you can have visitors that approach the desk, phone calls from tenants and cleaners waiting to sign out. Not to mention a fire alarm activation can take place at any time.
How do I get started working as Concierge?
First you will need to get your security guard licence. Ontario Security Hub offers online security guard training that is more than reading pages and pages of information. It includes video lessons, quizzes and reading materials. You can start the online security guard course here. Once you have received your security licence, we can suggest companies to apply to that focuses on concierge security positions. There are companies that focus on just condo security.